Yes, all samples are in .WAV format and compatible with any audio software. Some exceptions exist in products like 'Presets' and 'Templates' working with specific software, always detailed on the product page.

You receive a digital product copy along with a unique and intransferible license for use in your music or videos.

Absolutely, samples are royalty-free. Incorporate them into your project without any copyright worries.

Yes, we aim to satisfy our costumers and to ensure that we offer a14 dayreturn window. Learn more in our refund policy.

Download links are sent via email after your purchase. Depending on the payment method they might take a couple of minutes to arrive. Check your spam folder too. If you still haven't recieved them reach out to us via Chat or send us an email at vortex.samples.audio@gmail.com including your order number.

We will respond as soon as possilbe and send you download links manually.

Groundzero comes included with the purchase of any of our premium packs. You will find the .ZIP file containing the pack inside of the sample pack folder, so you will have to extract 2 .ZIP: one with your purchased pack and one with Grounzero. This is a provisional method since we're recieving this question the most and are looking forward to improving your user experience.